Refund policy

30-Day Return Policy: We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please email us at Hinesronniee@outlook.com. Please note that all returns must be sent to our designated return address: SAGE DURAN, 3313 S Downtain St, Wichita KS 67217, USA. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please feel free to contact us at Hinesronniee@outlook.com.

Damaged or Incorrect Items: Please inspect your order upon receipt. If the item is defective, damaged during transit, or if you receive the wrong item, please contact us immediately so we can resolve the issue promptly.

Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), personal care goods (e.g., beauty products), as well as hazardous materials, flammable liquids, or gases. Please contact us if you have questions about the returnability of a specific item.

Please note that sale items and gift cards cannot be returned.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period (EU Customers): If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must remain in its original condition—unworn, unused, with tags attached, and in its original packaging—and you must provide a receipt or proof of purchase.

Refund Process: We will notify you once we have received and inspected your return. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If you have not received the refund more than 15 business days after the refund request has been approved, please contact us at Hinesronniee@outlook.com.